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Move between OpenAI, Anthropic, Google and the rest mid-conversation without losing the thread. Your Datahub documents are on tap, so answers come from what your team actually wrote.
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Here is what your docs say.
The policy
- Annual plans get a full refund inside the first 30 days, no questions asked
- After 30 days, refunds are prorated to the unused months
- EU customers are always refunded through the original payment provider
Worth knowing
- The 30-day window is a legal requirement in the EU, not just policy
- Prorated refunds need a support ticket today; self-serve is on the roadmap
Source
- payments-overview.md, refunds section, updated in April